How Shopping Online at the Dutch

  Step 1: Place your Order  

The most common way to place an order is using our On-line Shopping Cart. (To read about other ways to order, please see our Information Centre. You pick the products you would like to order and fill in the quantity. Once you have made all your selections, you move to the secure server where you are asked for your name, address, & telephone number.

You are then asked how you would like to pay for your order. You can choose Visa, or Mastercard, by Cheque (U.S. or Canadian) or by Postal Money Order. All of your personal information is held on a secure server and cannot be accessed by unauthorized persons. We use your personal information in-house only.

After you complete all the information entry, you submit your order using the SUBMIT button and you should see a Confirmation Screen on your computer. You will also receive an email with your order information. If this information is not correct, please let us know right away by replying to the message so that we can make corrections.

  Step 2: We Receive your Order  

We are notified by email that an order has been received. We then log on to our secure server and retrieve your order. We prepare all the documentation for your order and our staff picks and packs your shipment.

  Step 3: Courier Service Picks Up your order.  

Once UPS or Fedex has picked up the parcels for the day we will send you an email that states the date your order was picked up and the tracking number that has been assigned. Shipments can be tracked Here .  

Normally orders for the USA will be shipped with UPS and orders for Canada will be shipped with FedEx. Orders for destinations that are to expensive for UPS or FedEx will be shipped with Canada Post.


  Step 4: Courier Service delivers shipment to you  

If you live in Canada, your order will be shipped by either Fedex or parcel post. Whatever is the cheapest way. Transit time for Canadian orders can take between 3 and 8 business days depending on where you are situated.

If you live in the U.S., your package will most likely be shipped with UPS and can take between 5 and 10 days when using Standard Ground Service. This delivery range is dependent on how quickly the package is cleared through the border and customs. We strive to have all of our documentation accurate to reduce delays but we cannot control the volumes of traffic a border point may experience. UPS does offer a 3 Day Guaranteed Delivery to the U.S. but there is a significant Shipping Cost difference.

When you receive your package, please check it over against the Invoice included. We hope your find all your purchases in order and are satisfied.

  Step 5: If there is a problem  

Please let us know right away. You can contact us by email at or toll free at 1-866-355-1351 during regular business hours Eastern Standard Time. If your order is incorrect, we can refund your credit card, send out any missing product or offer you a credit on your next order, whichever you would prefer. If you wish to return an item, please contact us for our return policy.  We want you to be happy with our service and satisfied with your order.