| Frequently Asked Questions: | |||||||||||||||||||||||||||||||||||||||
Because we also retail and wholesale imported products in Southwestern Ontario, we carry over 5000 regular and seasonal products. We work hard to put as many items on the site as possible, however some items do not always make it. Please feel free to email us with special requests so that we can check our full stock to see if we can fill your orders. We may also know of other suppliers who can help you and would be more then willing to pass along their information to you. | |||||||||||||||||||||||||||||||||||||||
| Our Payment Policy: |  | ||||||||
| It is our policy to receive payment for orders before shipment. Therefore, if you chose to pay by credit card, your Invoice will be processed on the day of shipment. If you chose to pay by cheque or by money order, we will notify you of the total product and shipping cost stated in Canadian and U.S. Dollars by return email. Your order will be shipped when we receive your cheque or money order and you will be notified of the shipment. | |||||||||
| Our Cancellation Policy: | | ||||||||
| You may cancel your order anytime with in 12 hours of placing your order on-line, by fax, telephone, or mail. Because we strive to process orders as quickly as possible, we are reluctant to hold the order for more than 12 hours. | |||||||||
| Our Return Policy: | | ||||||||
| If you have difficulty with a defective or damaged product, please contact us by telephone or by email before you ship the product back to us to obtain a return authorization code. We offer a full refund or credit for defective or damaged products with a return authorization code. We do not intended to make returning an item more difficult, but rather, we prefer that our UPS account be used to return merchandise rather then have our customers pay for shipping out of pocket in these situations. | |||||||||
| Back Orders and Out of Stock Products: | | ||||||||
We do not Back Order any product order unless requested to by a customer. We will then contact the customer for a confirmation of the order before processing. We strive to keep all items offered on our site in sufficient quantities. However, stock outages may occur. If a product is not available, the customer will be contacted by email within one business day. We will state the expected receipt of new or fresh stock and will ask the customer to provide direction. We can either send the order without the Out of Stock item or to hold the order until it can be completely filled. | |||||||||
| Product Availability: | | ||||||||
All of the products listed on our Web Site are available for shipping anywhere in the world. Other products that we carry but that are not listed may not be available for all locations. For example, we will ship Cheese, Items that contain meat and Vegetables within Canada only. Chocolate: We are reluctant to ship chocolate in the summer months due to the danger of temperature fluctuations that may damage the product. Christmas Items: We provide notice our Christmas Product Offerings for the year starting in September. Shipment of those items will not begin until late October, early November. Christmas Items are limited in stock and may unavailable by mid-December. | |||||||||
| Our Privacy Statement: | | ||||||||
The Dutch Market Ltd. has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: www.dutchmarket.com. We use server logs that reveal general information about your visit, such as what country you are in, and if you used a search engine or linked to us from another site. We use your IP address to help diagnose problems with our server, and to administer our Web site. This site contains links to other sites. The Dutch Market Limited is not responsible for the privacy practices or the content of such Web sites. Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address) and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders and information about our company to our customers. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected for an order is used to bill the user for products and services for that order only. Any online surveys may ask visitors for demographic information (like their zip code, age, or income level). Demographic and profile data collected at our site is used internally only to tailor our site to better meet our customer's need in the future. We do not provide any customer information or statistics to any outside or third parties. Neither do we accept any third party advertising save what we deem as acceptable information given in our Guest Book. (Example: A public service announcement about an event that is non-profit in nature.) While we employ standard security measures we also take pains to ensure that no customer information, save that which is freely written in the Guest Book, is kept online. We monitor our pages closely to ensure that no tampering takes place. | |||||||||
| Delete or Modify Your Data | | ||||||||
Any person whose information is held by the Dutch Market may have that information modified or have the Dutch Market desist from using it by informing us of his/her wishes. Contact us by any of the means listed below. | |||||||||
| Contacting the Web Site: | | ||||||||
If you have any questions about this privacy statement, the practices
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